A Guide to Mailboxes

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VPS

Dedicated

WP Professional Plus

What are mailboxes?

Mailboxes are custom email addresses you can create on your hosting account. If you have a custom domain, like example.com, you could create email addresses that use it, like [email protected] or [email protected].

Once you create a mailbox, you can use it like any other email address. You can access your new mailbox's inbox by going to our webmail interface or using an email client, like Outlook or Mac Mail.

Creating a Single Mailbox

You can create a mailbox in the Account Control Center of your hosting account.

1. Log in to the Account Control Center (ACC)
2. In the left sidebar, click E-Mail
3. In the drop-down, click the Create New Mailbox tab

The Create Mailbox interface requires you to provide some information for the new mailbox.

When creating a new mailbox, you'll need to fill out a variety of fields:

Finally, when creating a new mailbox, you also have the option to list additional email addresses that will deliver to the mailbox you are creating. For example, if you are creating the mailbox "[email protected]", you might also want an address, "[email protected]", to deliver to the mailbox. To enter additional addresses that will deliver to the mailbox you are creating, click on Show More. In the form that is revealed, enter any additional addresses that should deliver mail to the mailbox you are creating.

When you're done choosing options for your new mailbox, click on the Add Mailbox button.

Creating Multiple Mailboxes at Once

If you want to create more than one mailbox at a time, you can do so. Just follow these steps:

1. Log in to the Account Control Center (ACC)
2. In the left sidebar, click E-Mail
3. Then, in the drop-down, click  Create Multiple Mailboxes

The Create Multiple Mailboxes interface requires you to provide three pieces of information for each mailbox you want to create.

When you are done entering information for all of the mailboxes you want to create, click on the Create Mailboxes button.

Editing Mailbox Settings

After a mailbox is created you can edit its settings, including the mailbox's maximum size, junk email filtering, and password.

To edit mailbox settings, visit the E-Mail section of the Account Control Center, as follows:

1. Log in to the ACC (Account Control Center)
2. In the left sidebar, click on the E-Mail tab
3. In the drop-down, click Email Settings
4. On the next page, click the Mailboxes currently configured link
5. Click on the name of the mailbox settings you wish to see
6. On the individual mailbox settings page, you can see your mailbox information, as well as change various settings such as password and junk mail filtering.

Changing Mailbox Passwords

If you need to change a mailbox's password, you can do so by editing the mailbox's settings. Follow the instructions here on editing your mailbox's settings.

On the mailbox settings screen, enter the password you would like to change to. You do not need to know the mailbox's existing password in order to be able to change the mailbox's password.

Mailbox Settings in Detail 

Mailboxes can be created on hosting accounts that have email hosting available. Shared, VPS, Dedicated, and WP Professional Plus hosting packages all have mailboxes included. If you have a WP Enthusiast or WP Professional package, you can enable email hosting as an add on.

Mailbox Username and Password Restrictions

The following restrictions apply to mailbox usernames:

A mailbox username must contain at least one letter

A mailbox username must be 1 to 128 characters long, and may only consist of letters, numbers, dots, and underscores.

"default" is not a valid username

The following restrictions apply to mailbox passwords:

A mailbox password must be at least 8 characters long

Special characters, including spaces, are allowed for mailbox passwords

Passwords will be checked against a list of unsafe passwords (see below)

We will reject passwords that match any entry on a list of unsafe passwords.

Passwords may be considered unsafe for a variety of reasons:

• they contain user-specific information;
• they contain references to pair Networks or its services;
• or they match passwords generally considered unsafe, such as password, 123456, etc.

Our list of unsafe passwords will change over time  to stay updated on the latest security threats.

Maximum Mailbox Size

When creating or modifying a mailbox, you have the opportunity to set a maximum size for the mailbox. This means that if a mailbox is given a limited amount of disk space it may use. It will be enable to exceed that disk space limit. Limiting a mailbox is an option if you are trying to conserve the amount of disk space usage on your hosting account.

By default, no maximum size is set for mailboxes.

You can set a maximum mailbox size at the time of the mailbox's creation. You also have the opportunity to add, modify, or remove a maximum size for a mailbox after it is created.

Please note that mailbox usage is counted towards your disk space usage. Mailbox usage is recorded daily. At the end of each calendar month, your daily disk usage data is collected and averaged. The highest usage day is dropped from the mailbox calculation.

If you would like to see how much disk space your mailbox is currently using, see this tutorial about finding your email's disk space usage.

Junk Email Filtering

By default, no junk email filtering is active for your mailbox.
However, you can choose one of two filtering behaviors when creating or editing an individual mailbox:

Mark junk email and store it in the mailbox

This option flags junk messages but keeps them in your inbox. This is a good option if you are worried about missing legitimate messages, or if you use your email reader to separate junk email from real email.

Store junk in the Junk mail folder

This option moves junk messages to a separate folder, called Junk, in your mailbox. This is a good option if you are worried about junk messages cluttering up your inbox.

What You Need to Set Up a Mailbox on Email Clients

If you don't want to use our webmail interface to access your mailboxes, there are various email clients available for your use. We have a list of tutorials available for some popular email clients.

Check them out here: Popular Email Client Setup Tutorials

The mailbox settings interface in your hosting account displays information about your username and incoming/outgoing mail servers. You will need this information to set up an email client for use with your mailbox.

To find the mailbox settings interface see our tutorial above.

This will take you to that mailbox's settings page, which will display all of the information below that you will likely need for email client setup.

In addition to the above three pieces of information, you'll need to know your mailbox's password. The mailbox's password is used for both your incoming and outgoing mail servers.